How long do I have to return an order?
At Astro Wholesale, you must initiate all return requests within 30 days of purchase. This 30-day window ensures that any issues with your order are addressed promptly. To start the return process, simply log into your account and follow the steps to request a Return Merchandise Authorization (RMA) number.
Once an RMA number has been issued, you will have an additional 14 days to return the order to our warehouse. It is important to send the item back within this timeframe to ensure that your return is processed smoothly and that you receive your refund or exchange in a timely manner.
To summarize:
Return Request: Must be made within 30 days of purchase.
Return Shipment: Must be sent within 14 days of receiving the RMA number.
These timelines help us manage returns efficiently and provide you with the best possible service. If you have any questions or need assistance with the return process, our customer support team is here to help. We are dedicated to ensuring your satisfaction with every purchase and making the return process as easy as possible.
Once an RMA number has been issued, you will have an additional 14 days to return the order to our warehouse. It is important to send the item back within this timeframe to ensure that your return is processed smoothly and that you receive your refund or exchange in a timely manner.
To summarize:
Return Request: Must be made within 30 days of purchase.
Return Shipment: Must be sent within 14 days of receiving the RMA number.
These timelines help us manage returns efficiently and provide you with the best possible service. If you have any questions or need assistance with the return process, our customer support team is here to help. We are dedicated to ensuring your satisfaction with every purchase and making the return process as easy as possible.
Categories: Knowledge base
Returns