How do I request a new return?
If you need to return an order for any reason, Astro Wholesale makes the process simple and straightforward. Follow these steps to request a return:
Log into Your Account: Access your account dashboard or the Planetary Portal.
Navigate to Returns & Resolutions: Click on the "Returns & Resolutions" link. This will take you to the section where you can manage your returns.
Select the Order: Choose the order you wish to return from the list of your recent purchases.
Provide Return Details: Answer a few questions about why you are returning the item. This helps us understand the reason for the return and improve our services.
Receive RMA Number: After submitting your return request, you will receive a Return Merchandise Authorization (RMA) number along with the return address.
Return the Item: Use the provided RMA number and return address to send the item back to us. Make sure to package the item securely to prevent any damage during shipping.
Once we receive and inspect the returned item, we will process your refund or exchange based on your preference and the condition of the item. The refund will be issued to your original payment method, and it may take a few days for the funds to reflect in your account, depending on your bank or payment provider.
If you encounter any issues or have questions about the return process, our customer support team is always available to assist you. We are dedicated to making your return experience as smooth and hassle-free as possible.
Log into Your Account: Access your account dashboard or the Planetary Portal.
Navigate to Returns & Resolutions: Click on the "Returns & Resolutions" link. This will take you to the section where you can manage your returns.
Select the Order: Choose the order you wish to return from the list of your recent purchases.
Provide Return Details: Answer a few questions about why you are returning the item. This helps us understand the reason for the return and improve our services.
Receive RMA Number: After submitting your return request, you will receive a Return Merchandise Authorization (RMA) number along with the return address.
Return the Item: Use the provided RMA number and return address to send the item back to us. Make sure to package the item securely to prevent any damage during shipping.
Once we receive and inspect the returned item, we will process your refund or exchange based on your preference and the condition of the item. The refund will be issued to your original payment method, and it may take a few days for the funds to reflect in your account, depending on your bank or payment provider.
If you encounter any issues or have questions about the return process, our customer support team is always available to assist you. We are dedicated to making your return experience as smooth and hassle-free as possible.
Categories: Knowledge base
Returns