Does Astro Wholesale accept returns?
Yes, Astro Wholesale accepts returns within 30 days of purchase, unless otherwise stated on the product listing. We want to ensure your satisfaction with every purchase, so we strive to make our return policy as clear and straightforward as possible.
However, there are some exceptions to our return policy. Certain items, such as software, video games, movies, and makeup, are not eligible for return due to their nature. If an item is non-returnable, this will be clearly indicated on the product listing to avoid any confusion.
To initiate a return, simply log into your account on our Planetary Portal and navigate to the returns section. Follow the instructions provided to process your return request. Once your return is approved, you will receive further instructions on how to send the item back to us.
We aim to process all returns promptly. After we receive and inspect the returned item, we will issue a refund to your original payment method. Please note that it may take a few days for the refund to reflect in your account, depending on your bank or payment provider.
If you have any questions or need assistance with a return, our customer support team is always available to help. We are committed to ensuring your shopping experience with Astro Wholesale is positive and hassle-free.
However, there are some exceptions to our return policy. Certain items, such as software, video games, movies, and makeup, are not eligible for return due to their nature. If an item is non-returnable, this will be clearly indicated on the product listing to avoid any confusion.
To initiate a return, simply log into your account on our Planetary Portal and navigate to the returns section. Follow the instructions provided to process your return request. Once your return is approved, you will receive further instructions on how to send the item back to us.
We aim to process all returns promptly. After we receive and inspect the returned item, we will issue a refund to your original payment method. Please note that it may take a few days for the refund to reflect in your account, depending on your bank or payment provider.
If you have any questions or need assistance with a return, our customer support team is always available to help. We are committed to ensuring your shopping experience with Astro Wholesale is positive and hassle-free.
Categories: Knowledge base
Returns