Do I have to have an RMA number to return an order?
Yes, all returns require a Return Merchandise Authorization (RMA) number. It is essential to obtain an RMA number before sending back your order. Without an RMA number, there is a risk that your return might be sent to the wrong warehouse location or that the warehouse could lose track of the returned item.
To request an RMA number, follow these steps:
Log into Your Account: Access your account dashboard or the Planetary Portal.
Navigate to Returns & Resolutions: Click on the "Returns & Resolutions" link. This will take you to the section where you can manage your returns.
Select the Order: Choose the order you wish to return from your recent purchases.
Provide Return Details: Answer a few questions about why you are returning the item. This information helps us process your return efficiently and understand any issues you may have encountered.
Receive RMA Number: After submitting your return request, you will receive an RMA number along with the return address.
Return the Item: Use the provided RMA number and return address to send the item back to us. Ensure the item is securely packaged to prevent damage during shipping.
Having an RMA number ensures that your return is properly tracked and processed, minimizing the risk of delays or lost items. If you have any questions or need assistance with obtaining an RMA number, our customer support team is always available to help. We are committed to making your return experience as smooth and hassle-free as possible.
To request an RMA number, follow these steps:
Log into Your Account: Access your account dashboard or the Planetary Portal.
Navigate to Returns & Resolutions: Click on the "Returns & Resolutions" link. This will take you to the section where you can manage your returns.
Select the Order: Choose the order you wish to return from your recent purchases.
Provide Return Details: Answer a few questions about why you are returning the item. This information helps us process your return efficiently and understand any issues you may have encountered.
Receive RMA Number: After submitting your return request, you will receive an RMA number along with the return address.
Return the Item: Use the provided RMA number and return address to send the item back to us. Ensure the item is securely packaged to prevent damage during shipping.
Having an RMA number ensures that your return is properly tracked and processed, minimizing the risk of delays or lost items. If you have any questions or need assistance with obtaining an RMA number, our customer support team is always available to help. We are committed to making your return experience as smooth and hassle-free as possible.
Categories: Knowledge base
Returns